4,295 Feature Requests, 60 Delivered: Inside ACC's Feedback Black Hole
We analyzed every idea submitted to Autodesk Construction Cloud's feedback forum. The data reveals a 96.6% abandonment rate and years-old requests still waiting.
TL;DR: We scraped and analyzed 4,295 ideas from Autodesk Construction Cloud🏗️ACCAutodesk's construction management platform.View in glossary’s official feedback forum. Only 1.4% have been implemented. The #1 most-voted request has been ignored for 6+ years. Here’s the full breakdown.
The Data At a Glance
Between December 2021 and January 2026, ACC users submitted 4,295 feature requests to the official Ideas forum. We collected every single one.
The question we wanted to answer: What happens to user feedback?
The 96.6% Problem
Status Distribution
96.6% of all feature requests sit in “Gathering Support” indefinitely. This status means: acknowledged, but not being worked on, with no timeline or commitment.
Only 60 ideas — 1.4% — have actually shipped.
The Oldest Wounds
”Allow adding users to MULTIPLE PROJECTS"
"Instead of wasting my time opening each project📁ProjectContainer for folders and files within a hub.View in glossary and manually adding a new user to 20 projects, we need a tool that will automate this process!”
”ACC Markups need improving"
"The markups in Autodesk Docs are terrible. BIM 360🔵BIM 360Legacy Autodesk construction platform (predecessor to ACC).View in glossary Docs Markups are far superior.”
”Remove Inherited Permissions"
"I give everyone EDIT access at the Project Files level, but we have folders we want VIEW only. Currently we cannot do this.”
What Users Actually Want
Pain Points by Category
Total community votes (kudos) per category
Photos & Media has the highest average engagement per idea (9.1 kudos) despite fewer total submissions — indicating intense, focused frustration.
The Bulk Operations Gap
Current Reality vs. What Users Need
CURRENT STATE
WHAT USERS NEED
Pain Patterns Identified
Number of ideas mentioning each pattern
The 2025 Explosion
Submission Growth Over Time
3,400 ideas in 2025 alone. Either ACC adoption is exploding, user frustration is peaking, or both.
International Signal: Japan
Japanese Market Entry Detected
59 Japanese-language submissions identified
Suggests organized enterprise feedback campaigns from Japanese construction firms.
What Actually Gets Implemented?
Implementation Success Stories
Of 4,295 requests, only 60 shipped. Here are the top ones:
Notice: These are quality-of-life improvements, not the structural changes users request most.
The RAPS Solution
We built RAPS CLI to solve the #1 most-voted request programmatically:
# The #1 request solved: Add user to ALL projects in seconds
raps admin user add "$ACCOUNT_ID" "newuser@company.com" --role project_admin
# Preview first with dry-run
raps admin user add "$ACCOUNT_ID" "newuser@company.com" --dry-run
# Filter to specific projects
raps admin user add "$ACCOUNT_ID" "newuser@company.com" \
--role project_admin --filter "^2024-Active"Methodology
Data collection: Scraped ACC Ideas forum via Khoros API🔌APIInterface for software components to communicate.View in glossary (January 2026)
Analysis: Python + pandas for categorization. 18 topic categories, 9 pain patterns.
Limitations: Public forum data only. “Gathering Support” may include internally-tracked items.
Next in Series
- Part 2: The Bulk Operations Crisis — Deep dive on repetitive click waste
- Part 3: The Permission Problem — When basic access controls are missing
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